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Senior Engineer, Technical Support - SecurID

Primary Location: New Cairo, Egypt

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Senior Engineer, Technical Support - SecurID (Spanish/ Portuguese)

As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, SecurID has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now SecurID is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team!

Responsibilities:

  • Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
  • Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
  • Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
  • Provide qualified information to Engineering so they can improve product quality and reliability
  • Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures

Essential Requirements:

  • Bachelors in IT, Communications or Computer Science.
  • 5 to 8 years of experience in a technical support position
  • Strong customer orientation, excellent phone etiquette and work ethic
  • Extensive knowledge of infrastructure, client and cloud solutions
  • Excellent communications skills and ability to work with calmness and composure under stress
  • Advanced knowledge of Network and Information Security including hands-on experience, troubleshooting and administration.
  • Advanced knowledge of Linux based servers, network protocols and web-based applications including hands-on experience, troubleshooting and administration.
  • Advanced Database SQL knowledge including hands-on experience, troubleshooting and administration.
  • API/SDK knowledge is a plus
  • One or more of the following certificates is a huge plus: RHCE, CISSP, CEH, OSCP, Security+, ITIL

Working Conditions:

  • Must be able to work US hours as core hours.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. 

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa-cybersecurity.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.

Job ID: SENIO002748
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  • Technical Support, New Cairo, Cairo Governorate, EgyptRemove