Billing & Collections Specialist

About Outseer

At Outseer we are empowering our customers to liberate the world from digital fraud. Our market-leading enterprise fraud and authentication platform is used by thousands of financial institutions around the world to protect millions of customer accounts and billions of transactions annually. Leveraging proven data science, including our proprietary consortium data, our customers use our risk-based, machine learning platform to deliver the highest fraud detection rates, lowest false positive rates, and lowest customer intervention in the industry. We stop fraud, not customers. See what others can’t at outseer.com.

What you’ll achieve:

As a member of the order-to-cash team, the billing specialist will be primarily responsible for facilitating the receipt of accurate, timely invoices for our customers. This will include upstream activities from invoicing (deal review and sales order creation) and downstream activities (A/R monitoring, usage analysis, reporting package). International candidates will be required to work in US hours.

Essential Duties

• Proactively onboard customers to ensure that we have all required information to bill our customers accurately including, but not limited to addresses, tax information, term, receipt preferences, PO’s etc.
• Review new deals for completeness and required documentation daily.
• Prepare invoices for our customers monthly, ensure bills are sent to customers in a timely manner.
• Prepare sales orders for approved new deals daily to be invoiced per contract terms.
• Prepare usage bills for our customers monthly. Perform analytical procedures and work with others in the business to ensure the quantities billed are correct.
• Work with the accounting team to ensure that our contracts are set up appropriately for revenue recognition and reporting.
• Monitor customer usage on prepaid accounts and maintain usage records for reporting to sales and account managers.
• Have a strong understanding of controls and maintain appropriate documentation associated with the execution of controls.
• Work with internal/external auditors and provide them with support as needed.
• Work with customers to resolve any billing related issues that may arise.
• Assist in special projects related to the OTC process.
• Assist in collections efforts with customers.

Desired Requirements

• Bachelor’s degree in business or finance preferred, although not required.
• 1-2+ years of overall experience in billing and/or quote to cash processes and/or equivalent role.
• Experience with NetSuite (and Suite Billing) is preferred.
• Strong excel skills.
• Proactive mindset, ability to work independently
• Ability to work in a fast paced, start-up environment.
• Strong organization and project management skills.
• Detail oriented.
• Strong critical thinking skills.
• Strong communication and interpersonal skills.

Desired Behaviors

• Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes.
• Proactive Action: Takes initiative and is driven by results. Takes ownership of actions and outcomes, meeting commitments and striving for high performance.
• Effective Workload Management: Makes timely decisions, prioritizes tasks effectively, solves problems, monitors results, and takes corrective action when necessary.
• Technical Proficiency: Possesses a solid understanding of their role and responsibilities, demonstrating competence in performing tasks and utilizing relevant technical skills.
• Continuous Learning: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement, actively seeks feedback, and embraces opportunities to learn.
• Effective Communication: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals, actively listens to colleagues' perspectives, and values diverse viewpoints.
• Collaboration: Shares information, fosters teamwork, and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members.
• Ethical Conduct and Competence: Acts with integrity and intent, displaying ethical character in all actions. Takes accountability for one's own behavior and aligns actions with the company's values and principles.
• Good Citizenship: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organization.

Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.