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Outseer - Principal Engineer SaaS Operations

Primary Location: Remote - Massachusetts,
Additional Location(s): Massachusetts

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Outseer - Principal Engineer SaaS Operations

About RSA:

RSA offers mission-driven security solutions that provide organizations with a unified approach to managing digital risk that hinges on integrated visibility, automated insights and coordinated actions. RSA solutions are designed to effectively detect and respond to advanced attacks; manage user access control; and reduce business risk, fraud and cybercrime. RSA protects millions of users around the world and helps more than 90 percent of the Fortune 500 companies, and every branch of the U.S. federal government, thrive and continuously adapt to transformational change. For more information, go to


  • Provide application support for multiple mission-critical applications in SaaS and cloud environments
  • Troubleshoots and resolves application, instance, and/or system issues, able to arrive at RCA write-ups
  • Develop, implement, document, and execute standard operations procedures,
  • Improve and implement proactive monitoring & availability for work hours as required to meet operational objectives
  • Create and protect Production Secret keys, restrict access to sensitive customer data
  • Working with Engineering to design automation of procedures, deployment, controls and Security
  • Take part in SaaS Operations technical activities related to supporting, deploying, auditing and adopting new products and services
  • Provide technical expertise and advocacy around how solution should be implemented in production from SaaS Operations POV
  • Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment
  • Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services (procedures, application management tools, monitoring and more)
  • Communicate deployment and production related activities internally and externally when appropriate (especially during disaster recovery times)
  • Participate in an on-call  rotations to provide coverage during off business hours
  • Coordinate closely on activities, issues, requirements, progress, status, etc. internally (in SaaS), customer management, program management, Engineering, DevOps , QE teams and external service providers

Technical Knowledge:

  • BS/MS in Computer Science or equivalent technical field with relevant experience as mentioned below
  • At least 8 years of experience in an enterprise application support in Hosted and / or cloud environments
  • At least 5 years of UNIX / Linux hands-on experience (3yrs for i6)
  • At least 3 years of Experience in managing / supporting cloud solutions (Azure preferred)
  • Ability to troubleshoot incidents and provide resolution to env issues
  • Preferably have SQL and / or Cassandra skills including DB schema understanding; sql queries writing, tuning, and execution
  • Experience with monitoring tools usage and configuration, and ability to debug using logs
  • Experience in working with Cloud vendors (preferably MS Azure)
  • Programming & scripting experience (Python/Linux Shell/PowerShell etc.)
  • Knowledge in network services (DNS, DHCP, NFS, SMTP, SSH) and networking equipment configuration (Routers, Switches, Load balancers etc.)
  • Understanding of virtualization technologies

Nice to Have Skills:

  • Good understanding of Security concepts and Secure Development Life Cycle.
  • Experience with Reporting and Analytics tools (Elasticsearch/Logstash, Kibana)
  • Experience in working in regulated environments (SOC, PCI)
  • Microsoft Windows Server computing fundamentals – Advantage

Soft Skills:

  • Ability to interface with business and technical management
  • Experience in working in mission critical environments
  • Experience in working with customers
  • Ability to work well under pressure within a technically challenging environment
  • Excellent problem solving, logical, and analytical abilities
  • Solid understanding of change management, App Support and Tech Support services
  • Available for On-call after-hours support
  • Available for time schedules that does include some weekends
  • Strong commitment to organizational work ethics
  • Well Organized

RSA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. RSA will not tolerate discrimination or harassment based on any of these characteristics. RSA encourages applicants of all ages.

Job ID: R097319

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