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Senior Analyst, Sales Operations

Primary Location: Remote - Maryland,

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RSA offers mission-driven security solutions that provide organizations with a unified approach to managing digital risk that hinges on integrated visibility, automated insights and coordinated actions. RSA solutions are designed to effectively detect and respond to advanced attacks; manage user access control; and reduce business risk, fraud and cybercrime. RSA protects millions of users around the world and helps more than 90 percent of the Fortune 500 companies, and every branch of the U.S. federal government, thrive and continuously adapt to transformational change. For more information, go to rsa.com.

Senior Sales Operations Analyst

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A link between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us as a Senior Analyst on our Sales Operations team to do the best work of your career and make a profound social impact.


What you’ll achieve
As a Senior Sales Operations Analyst, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.
You will:
• Provide pre-sales and/or post-sales operational support
• Manage order fulfilment
• Research customer or order problems, working cross-functionally to resolve process inefficiencies
• Serve as intermediary for order status, issues and inventory management
• Coordinate communications and share information with our sales force and cross-functional organizations

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
• 3 to 5 years of experience in a customer-facing role
• Financial and analytical experience
• Solid understanding of appropriate technology solutions and protocols
• Good customer focus, with highly developed phone etiquette and a strong work ethic
• Excellent communications skills and capability to work under stress with calmness and composure

Desirable Requirements
• Bachelor’s degree
• Experience working with sales and external customers or in support of different business units and geographies

RSA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. RSA will not tolerate discrimination or harassment based on any of these characteristics. RSA encourages applicants of all ages

Job ID: R147944
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