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Maintenance Renewals Specialist - Identity (13 month FTC)

Primary Location: ,
Additional Location(s): London, United Kingdom

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Maintenance Renewals Specialist - Identity

Location - UK

RSA offers mission-driven security solutions that provide organizations with a unified approach to managing digital risk that hinges on integrated visibility, automated insights and coordinated actions. RSA solutions are designed to effectively detect and respond to advanced attacks; manage user access control; and reduce business risk, fraud and cybercrime. RSA protects millions of users globally for organisations of all sizes and across all Industries and verticals. RSA also helps more than 90 percent of the Fortune 500 companies thrive and continuously adapt to transformational change. For more information, go to

What you’ll achieve:

The Maintenance Renewals Specialist will manage all aspects of relationships between RSA, channel partners and end users to renew all maintenance contracts renewals available for RSA Identity solutions. You will become the inside point of contact for all channel partners for the allocated territory, reseller and distributor staff relating to maintenance contracts renewal. 

Key Responsibility

  • Become the point of contact for the RSA Distribution Partners, both inbound and outbound calls, provide quotations and associated sales support requirements to these partners.

  • Function as a point of contact for end users from a maintenance renewals perspective and work with them and the local channel to achieve timely renewals.

  • Liaise with the wider Inside and Outside sales teams in case of any upsell/tech refresh opportunities.

  • To ensure that orders arrive on schedule and at correct value to the company

  • Preparation of documentation to end users, channel partners advising respective parties of maintenance renewal information

  • Preparation of quotations to channel partners and end users and place within the CRM system

  • Analysis of distribution sales reports to determine closure of maintenance renewal business

  • Forecast accurately daily and update SFDC

  • Use Internal tools such to establish correct customer identity, license size and maintenance renewals

Take the first step towards your dream career

Every RSA Security team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Excellent voice and telephone manner

  • Good command of spoken & written English

  • Business Fluency in German

  • Able to function in a high-pressure sales environment committed to over achievement

  • Responsive to customer requests and highly motivated

  • Confidence & persistence to handle objections and to make unsolicited calls

  • Team player who can work well with RSA staff and its channel partners

  • Good administration and attention to detail

Desirable Requirements

  • Effective time management skills

  • Understanding of how the IT channel operates and their needs

  • Experience of using SFDC, SAP software, Outlook and Excel

  • Self-confident; history of over achievement on sales quotas, motivated by consistently over achievement of targets.

RSA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. RSA will not tolerate discrimination or harassment based on any of these characteristics. RSA encourages applicants of all ages.

Job ID: R094730

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