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Service Delivery Engineer II, SecurID, RSA (US Hours)

Primary Location: Cairo,
Additional Location(s): Cairo, Egypt

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Join us as an Engineer II on our Professional Services team in Cairo to do the best work of your career and make a profound social impact.

RSA customers rely on our services and products to drive progress. It is important to make sure the service delivered is top notch and exceeding our customers’ expectations. Service Delivery is all about making the customers more comfortable adopting the product and help them put it into the best use possible to serve their benefits.

With continuous collaboration with Sales, Solution Principals, PM, Support, Customer Success and other global Organizations, Service Delivery is making sure the customers’ journey in RSA is as pain free as possible.

The Technical Consultant will be responsible to design and remotely implement SecurID products (SecurID Access and IGL) to best fit the customer’s environment and fulfil his business needs and asks. This includes the OnPrem and Cloud solutions. The Consultant must be aware of all products aspects and have deep knowledge on implementations techniques.

Also, it is expected from the consultant to be aware of the Market and general business needs in the IAM field in order to provide the best approach while implementing.

Responsibilities:

  • Product Implementation & Infrastructure design to fit customer’s environment.

  • Versions Migration Integrations with Well-known Third Parties (Cisco, Juniper, Microsoft products,…etc).

  • Leading Health-check Sessions Work closely with customers and partners to schedule and coordinate delivery of VSD services.

  • Work with Program Manager for internal resource management and project assignments.

  • Manage processes related to VSD PS project creation, update, and closure within internal business systems (e.g., Netsuite).

  • Provide editorial and QA review of documentation deliverables. 

  • Support business analysis and financial metrics reporting on VSD projects.

  • Must be capable of working in a high-pressure, fast-paced, dynamic environment.

Essential Requirements

  • 3+ years of Experience in relevant field.

  • Bachelors in IT, Communications or Computer Science

  • Willing to work in inconvenient hours (US Hours)

  • French, Spanish or Portuguese Languages is a plus.

  • High Customer communication skills

  • Technical Skills required: Hands-on experience with Linux OS and Web Based Applications (IIS, Apache, Tomcat,…), Excellent knowledge of information and network security fundamentals, Database Language knowledge, Cloud Infrastructure Knowledge, Active Directory Administration Fundamentals, Basic API Knowledge.

About RSA:

RSA offers mission-driven security solutions that provide organizations with a unified approach to managing digital risk that hinges on integrated visibility, automated insights and coordinated actions. RSA solutions are designed to effectively detect and respond to advanced attacks; manage user access control; and reduce business risk, fraud and cybercrime. RSA protects millions of users around the world and helps more than 90 percent of the Fortune 500 companies, and every branch of the U.S. federal government, thrive and continuously adapt to transformational change. For more information, go to rsa.com.

RSA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. RSA will not tolerate discrimination or harassment based on any of these characteristics. RSA encourages applicants of all ages.

Job ID: R131098

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