Analyst, Enterprise Technical Services, CS Archer
Primary Location: Cairo,
Additional Location(s): Cairo, Egypt
RSA Technical Support Engineer, Enterprise Technical Services – CS Archer
RSA, is the premier provider of security, risk and compliance management solutions for business acceleration. RSA helps the world's leading organizations solve their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration, proving compliance, and securing virtual and cloud environments. Combining business-critical controls in identity assurance, encryption and key management, SIEM, data loss prevention, continuous network monitoring, and fraud protection with industry leading eGRC capabilities and robust consulting services,
RSA brings visibility and trust to millions of user identities, the transactions that they perform and the data that is generated.
RSA oﬀers mission-driven security solutions that provide organizations with a uniﬁed approach to managing digital risk that hinges on integrated visibility, automated insights and coordinated actions. RSA solutions are designed to eﬀectively detect and respond to advanced attacks; manage user access control; and reduce business risk, fraud and cybercrime. RSA protects millions of users around the world and helps more than 90 percent of the Fortune 500 companies, and every branch of the U.S. federal government, thrive and continuously adapt to transformational change. For more information, go to rsa.com.
Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer, Enterprise Technical Services – CS Archer in Cairo, Egypt.
What you’ll achieve
As a Technical Support Engineer, Enterprise Technical Services – CS Archer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
Resolve customer-reported issues while working closely with other multi-functional teams
Provide feedback to Engineering for improving product quality and reliability
Determine priority levels while negotiating and setting expectations with customers
Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
Drive operational excellence through quality closures and proper escalation of issues
Take the first step towards your dream career
Every RSA team member brings something unique to the table. Here’s what we are looking for with this role:
Bachelor's degree of Engineering (Networking, Communication, Computer & Systems) or Computer Science.
0-2 years of related experience
First-rate customer focus, phone etiquette and work ethic
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
flexible to take on shift basis, holidays, weekends and on-call responsibilities
Good knowledge of : Networking, Data base/SQL, Security & Windows
Application closing date: 16 June 2021
RSA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. RSA will not tolerate discrimination or harassment based on any of these characteristics. RSA encourages applicants of all ages.
Job ID: R132064