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SecurID - Senior Engineer , Technical Support

Primary Location: Bengaluru, India

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SecurID - Senior Engineer , Technical Support

As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, SecurID has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now SecurID is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team!

Key Responsibilities:
As a Senior Technical Support Engineer, you possess a proven aptitude for learning new technologies and constantly progressing your expertise, in a proactive, self-driven manner. You are highly analytical and methodical while working to solve complex customer issues. As part of this customer-facing role, you will work closely with our Engineering team and impact product development.

You will:

  • Resolve customer-reported issues while working closely with other cross functional teams, occasionally traveling to customer sites
  • Apply your advanced technical expertise using standard operating and diagnostic protocols to resolve a range of highly complex system level issues
  • Drive operational excellence through quality closures and proper escalation of issues
  • Lead efforts in facilitating problem re-creation and failure analysis of system level issues
  • Create and deliver timely and highly focused training programs 

Essential Requirements:

  • 6 to 8 years of overall experience with strong experience in a previous technical support role.
  • At least 5+ years of experience in the Identity and Access Management Domain with Strong troubleshooting skills.
  • Knowledge about Web Logic, WebSphere and Wild fly
  • Strong Knowledge about Linux and web-based applications including hands-on experience, troubleshooting and administration.
  • Advanced Database SQL knowledge including hands-on experience, troubleshooting and administration.
  • First-rate customer focus
  • Excellent communications and interpersonal skills
  • Ability to work under pressure with calmness and composure
  • Exceptional analytical ability
  • Need to Work in US shifts 

Desirable Requirements:

  • Strong experience in a previous technical support role
  • Core Java Basics
  • Certification on any IAM Product 

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa-cybersecurity.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date

Job ID: SENIO002932
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